When you order something from ZÜCA Europe, you may assume that it is a quality product. To every product, the legal warranty applies, which means that a product must do what the consumer may reasonably expect from it. In addition, you are entitled to the manufacturer’s warranty for many products, which is an additional guarantee to the legal warranty. For every product, the warranty term is indicated.
Products ordered through ZUCA-EUROPE.COM
Does a product you ordered become defective within the warranty term? In that case, contact our customer services. Defects are repaired expertly. If repair is not possible, the product is replaced by us. If the product is no longer available, we offer an equivalent product or you will get your money back.
Note: warranty only applies for the original buyer.
For warranty questions, please contact us by e-mail: [email protected].
Please state the following information in that e-mail:
- Your name
- Your address information
- Your phone number
- Your order number
- Short description of the problem
- Two pictures on which the issue is made clearly visible
- The PO number. This PO number can be found on a sticker or label on the inside of the bag or frame.
Our customer services will contact you after receipt of your e-mail regarding the further handling of your warranty application.
Products ordered through an authorized retailer of ZUCA-EUROPE.COM
Contact the store where the product was bought. They can help you further. If the seller cannot offer any help for your repair, please contact our customer services through [email protected].
Please state the following information in this e-mail:
- Your name
- Your address details
- Your phone number
- A copy of your proof of purchase, for example receipt
- Short description of the issue
- Two photos on which the issue is rendered clearly visible
- The PO number. This PO number can be found on a sticker or label on the inside of the bag or frame.
- Our customer services will after receipt of the e-mail contact you regarding the further handling of your warranty application.
ZÜCA construction warranty*
This limited life-long warranty covers manufacturing errors over the course of normal use.
Applicable to**:
ZÜCA Mini Frame
ZÜCA Flyer Frame
ZÜCA Pro Frame
ZÜCA Sport Frame
ZÜCA All-Terrain Frame
ZÜCA Disc Golf Frame
ZÜCA Backpack Cart Frame
ZÜCA Backpack Cart LG Frame
ZÜCA Compact Disc Golf Cart Frame
ZÜCA EZ Cart Frame
ZÜCA Transit Cart Frame
ZÜCA Trekker Cart Frame
**Wheels and handles are moving parts and they therefore are not covered by the ZÜCA construction warranty.
ZÜCA 2 years’ warranty*
We guarantee that our products are free from defects of material and workmanship in case of regular use during the applicable warranty period of TWO (2) YEAR*** from the date of the original purchase.
Applicable to:
ZÜCA Mini Insert Bag
ZÜCA Flyer Bag
ZÜCA Pro Insert Bag
ZÜCA Sport Insert Bag
ZÜCA All-Terrain Insert Bag
ZÜCA Disc Golf Insert Bag
ZÜCA Pet Insert Bag
ZÜCA Compact Disc Golf Cart Insert Bag
ZÜCA All-Terrain/Disc Golf Replacement Insert Bag
ZÜCA Transit Cart Insert Bag
ZÜCA Trekker Insert Bag
ZÜCA Backpacks
ZÜCA Skipper
ZÜCA Accessories
ZÜCA Wheels
ZÜCA Handles
*Warranties are not applicable to normal wear due to usage, accidental damage, incorrect use, or accidents, applied changes.
Note: The above applies to countries covered by the European Directive on Sale and Warranty. Outside of this, a warranty period of ONE (1) YEAR applies.
