Shipping and costs - ZÜCA Europe

Delivery Method

Our products are shipped with standard delivery.

Orders must be placed by 12:00 PM CET

Your order must be received by us, including payment authorization, by 12:00 PM CET, otherwise it will be processed on the next working day.

Working Days

Orders are shipped on working days only. Working days are Monday to Friday, excluding public holidays in the European Union.

Shipping Costs

From time to time, we have special offers with free shipping. Keep an eye on our website for these deals. Please note: for orders outside the European Union, shipping costs apply. These costs are automatically calculated during checkout, before confirming your order.

Note: Our shipping costs for deliveries OUTSIDE EUROPE always exclude customs clearance fees and import duties! Additional costs, namely customs clearance fees and import duties, are charged by the carrier upon reaching your country. You are responsible for paying these costs.

If you do not want to pay import duties, please contact one of our nearest ZÜCA partners in your country. Click here for our store locator.

Indication of Transit times per country

The transit times are listed below. The number of days indicated here provides an indication of how many working days a delivery typically requires to be in transit from the moment of shipment.

Inside EUROPE	Transit time

Austria	2 - 3
Belgium	1
Bulgaria	4
Croatia	4
Czech Republic	2 - 3
Denmark	2
Estonia	3 - 4
Finland	2 - 4
France	2 - 3
Germany	2
Greece	5 - 6
Hungary	3
Ireland	3 - 4
Italy	2 - 3
Latvia	3 - 4
Lithuania	3 - 4
Luxembourg	1
Poland	2 - 3
Portugal	3 - 4
Romania	5
Slovakia	2 - 3
Slovenia	2 - 3
Spain	2 - 3
Sweden	2 - 4
The Netherlands	1

Outside EUROPE	Shipping Day
Switzerland	2 - 5
Norway	2 - 5
United Kingdom (minimum order value €200)	2 - 5

Restrictions

You cannot place orders online with a delivery address outside the European Union. Also excluded from online orders are deliveries to Greenland, the Faroe Islands, the islands of Suduroy and Skuvoy, the Orkney Islands, the Channel Islands, Shetland Islands, Scottish Islands, Isle of Man, Guernsey, French Guiana, Guadeloupe, Réunion, Martinique, French Polynesia, Saint-Pierre and Miquelon, Canary Islands, Ceuta and Melilla. If you still want to order products and have them delivered to one of the mentioned areas, please contact our customer service at [email protected]

Tracking an order

In our warehouse, a tracking number, if applicable, is assigned to your order immediately. You will be notified when your package leaves our warehouse. However, it may take up to 48 hours for the package to be visible in the courier's tracking system. Even if your package has already been shipped from our warehouse and is on its way to you, the courier may not provide any information about your package for up to 48 hours.

Finding Order Status

The status of your order is easy to find.

Check your e-mail
- You must enter an e-mail address when paying, so you can receive e-mails about the status of your order.
Visit our website
- You can log in at any time you want on ZUCA-EUROPE for your order history. Information on your pending orders, follow-up orders, and previous orders is available.
Contact us
- If you still have questions about your order, contact our customer services through [email protected]